Last updated: November 11, 2023
Dreamcakehouse. ("we", "us" , "RRBaker
apps" "SR.RRBaker", “Dreamcaksehouserr”, which expressions, unless repugnant to
the context thereof, shall include its subsidiaries) is committed to protecting
the privacy of the users ("you" / "your" / "yourself") of
its website / software applications offered by SR.RRBAKER (collectively, "Applications") and has provided this privacy
policy ("Policy") to familiarize you with the manner in
which SR.RRBAKER uses and discloses your information collected through the
Applications.
The terms of the Policy provided herein govern your
use of any and all of the Applications and the information accessible on or
from these Applications. The Policy also lays down how SR.RRBAKER
may collect, use and share any information you provide. SR.RRBAKER
reserves the right, at its discretion, to change, modify, add or remove
portions of this Policy at any time. SR.RRBAKER
recommends that you review this Policy periodically to ensure that you are
aware of the current privacy practices.
This Policy shall be construed as provided in
compliance with Information Technology Act, 2000 as amended and read with the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011.
Collection of Information
·
I. SR.RRBAKER may collect the following two types of
information:
o a. "Personal Information" which shall mean information which could
reasonably be used to identify you personally, such as your name, email address
or other relevant personal details or similar information. For the purpose of
this policy, sensitive personal data or information has been considered as a
part of Personal Information, which may include information such as password information
(details of password is not mandatory also mobile number is not mandatory).
b. "Non-Personal Information" which
shall mean information that does not identify you or any other individual, and
includes session, web beacons and usage data, log data and aggregate
information. We use this information to inter-alia deliver our web pages to you
upon request, to tailor our Application/website to the interests of our users,
to measure traffic within our Application/website, to improve the
Application/website quality, functionality and interactivity.
c. SR.RRBAKER may install
cookies or other similar data collection software in your computer
system/device for such purpose and you hereby consent to the same. We may use
"cookies", beacons or similar electronic tools to collect information
to assign each visitor a unique, random number as a User Identification (User
ID) to understand the user's individual interests using the identified
computer. Unless you voluntarily identify yourself (through registration, for
example), we will have no way of knowing who you are, even if we assign a
cookie to your computer. The only personal information a cookie can contain is
information you supply. A cookie cannot read data off your hard drive.
·
II. You represent that the information or data
you provide from time to time is and shall be correct, current and updated and
you have all the rights, permissions and consents to provide such information
or data. Your providing the information or data and SR.RRBAKER’s
consequent storage, collection, usage, transfer, access or processing of the
same shall not be in violation of any third party agreement, laws, judgments,
orders or decrees.
Use of Information
·
I. You may need to provide SR.RRBAKER
with your Personal Information while registering yourself on any of the
Applications. The information so provided by you to SR.RRBAKER
or otherwise captured by SR.RRBAKER may be used for a number of purposes
connected with SR.RRBAKER’s business operations which may include the
following:
o a. Processing orders or applications;
b. Provisioning of services, testing or
improvement of services, recommending various products or services including
those of third parties;
c. Dealing with requests, enquiries and
complaints, customer services and related activities;
d. Marketing products and services of SR.RRBAKER
and its analysis;
e. Responding to your queries and fulfilling your
requests for information regarding the Applications;
f. Notifying you of any new offers or services of SR.RRBAKER
and sending you important information regarding the Applications, changes to
any of SR.RRBAKER’s policies and/or other administrative information;
g. Keeping you informed about the latest content
available on the Applications and special offers with respect to the same;
h. Sending you surveys and marketing
communications that SR.RRBAKER believes may be of interest to you in future;
i. Conducting
internal reviews and data analysis for the Applications;
j. Personalizing your experience while using the
Applications by presenting advertising, products and offers tailored to you in future;
k. In future, If you wish to subscribe to any
content package or service offered by SR.RRBAKER
through the Applications, for completing your purchase. (For example, to have
your payments processed, communicate with you regarding your purchase and
provide you with related customer service);
l. Improving the services, content and advertising
on the Applications;
m. Protecting the integrity of the Applications;
and
n. Responding to judicial process and provide
information to law enforcement agencies or in connection with an investigation
on matters related to public safety, as permitted by law.
·
II. Your Personal Information will be kept
confidential to the maximum possible extent and will be used to support your
relationship with SR.RRBAKER, to notify you of any
updated information and new activities and other related functions offered by SR.RRBAKER.
Any personally identifiable information provided by you will not be considered
as sensitive if it is freely available and / or accessible in the public
domain. Further, any comments, messages, blogs, scribbles etc.
posted/uploaded/conveyed/communicated by users on the public sections of the
Application becomes published content and is not considered personally
identifiable information subject to this Policy.
·
III. SR.RRBAKER may use
Personal Information to verify whether you are entitled to access and use the
Applications and the products and services made available through the
Applications. This Personal Information may also be used to enable SR.RRBAKER to enhance your experience of the Applications.
·
IV. Further, with respect to Non-Personal
Information automatically collected and stored in files, SR.RRBAKER
uses this information to understand and analyse trends, to administer the
Applications, to learn about user behaviour on the Applications, and to gather
demographic information in future about the user base as a whole. SR.RRBAKER may use this information in its marketing and
advertising services. SR.RRBAKER may also use such
information to measure traffic patterns on the Applications. As Non-Personal
Information does not personally identify you, SR.RRBAKER
may use and disclose Non-Personal Information for any purpose.
Disclosure
·
I. SR.RRBAKER does not
sell or rent Personal Information. Personal Information may be disclosed under
the following circumstances:
o a. SR.RRBAKER may disclose your Personal
Information to its affiliates, group companies, consultants, vendors and
contractors who provide various services including, contact information
verification, customer service, website hosting, data analysis, infrastructure
provision, IT services, and other similar services, under confidentiality
restrictions, in order to enable such vendor and service providers to provide
the services subscribed to by you;
b. In future SR.RRBAKER
may provide your information or data to its partners, associates, advertisers,
service providers or other third parties to provide, advertise or market their
legitimate products and/or services which may be of your interest. You will
have the choice to 'opt out' of such marketing or promotional communications at
your will; and
c. As necessary or appropriate:
§ in any manner permitted under applicable law,
including laws outside your country of residence;
§ to comply with legal process whether local or foreign;
§ to respond to requests from public and government
authorities, including public and government authorities outside your country
of residence;
§ to enforce SR.RRBAKER’s
terms and conditions;
§ to protect SR.RRBAKER’s
rights, privacy, safety or property, and/or that of SR.RRBAKER’s affiliates,
you or others; and
§ to allow SR.RRBAKER to
pursue available remedies or limit the damages that SR.RRBAKER may sustain.
d. We may disclose to third party services certain
personally identifiable information listed below:
§ Information you provide us such as name, email,
mobile phone number.
§ In future, Information we collect as you access and
use our service, including device information, location and network carrier.
e. This information is shared with third party
service providers so that we can:
§ Personalize the app for you
§ Perform behavioural analytics.
·
II. Your consent being part of the terms and
conditions through which SR.RRBAKER provide you with a
service. your consent to collecting Personal and Non-Personal Information may
be implicit or implied or through course of conduct.
·
III. Application may present display advertising
and may collect data about traffic via Google Analytics or any equivalent
analytical tool, Demographics and Interest Reporting.
Information Security and Storage
·
I. SR.RRBAKER uses
reasonable security measures, at the minimum those mandated under the
Information Technology Act, 2000 as amended and read with Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Data or Information) Rules, 2011, to safeguard and protect your data and
information. SR.RRBAKER implements such measures, as
stated above, to protect against unauthorized access to, and unlawful
interception of, Personal Information. You accept the inherent security
implications of providing information over Internet/ cellular/data networks and
will not hold SR.RRBAKER responsible for any breach of
security or the disclosure of Personal Information unless SR.RRBAKER has been
grossly and wilfully negligent.
·
II. Your information or data will primarily be
stored in electronic form. However, certain data can also be stored in physical
form. SR.RRBAKER may store, collect, process and use
your data in countries other than the Republic of India but under full
compliance with applicable laws. In future, SR.RRBAKER
may enter into agreement with third parties (in or outside of India) to store
your information or data. These third parties may have their own security
standards to safeguard your information or data and SR.RRBAKER
will on commercial reasonable basis require such third parties to adopt
reasonable security standards to safeguard your information / data.
·
III. Notwithstanding anything contained in this
Policy or elsewhere, SR.RRBAKER shall not be held
responsible for any loss, damage or misuse of your Personal Information, if
such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any
event that is beyond the reasonable control of SR.RRBAKER
and shall include, without limitation, sabotage, fire, flood, explosion, acts
of God, civil commotion, strikes or industrial action of any kind, riots,
insurrection, war, acts of government, computer hacking, unauthorized access to
computer data and storage device, computer crashes, breach of security and
encryption, etc.
Third Party Websites, Applications and Services
The Application/website may include links to other
websites/applications. Such websites/application are governed by their
respective privacy policies, which are beyond our control. Once you leave our
servers (you can tell where you are by checking the URL in the location bar on
your browser), use of any information you provide is governed by the privacy
policy of the operator of the website/application you are visiting. That policy
may differ from ours. If you can't find the privacy policy of any of these websites/application
via a link from the website's homepage, you should contact the
website/application directly for more information.
Access, Correction and Deletion
SR.RRBAKER provides you with all information that SR.RRBAKER
maintains about you such as the transaction and contact information upon proper
verification. This may be provided to you on request, in case you experience
any doubts. You may request access and/or correct the information SR.RRBAKER has collected from you by contacting SR.RRBAKER
at pds.patel@yahoo.com. If you wish to have the information or data that
you have provided to SR.RRBAKER deleted, you can
always do so by sending a request to us on the e-mail id. You may note that
correction or deletion of certain information or data may lead to cancellation
of your registration with the Application(s) or your access to certain features
of the Application(s). You also agree and acknowledge that certain data or
information cannot be corrected or deleted or prohibited to be deleted as
required under any applicable law, law enforcement requests or under any
judicial proceedings.
If you have questions or concerns about this
Policy, please contact SR.RRBAKER at pds.patel@yahoo.com
ANNEXURE
[A]
PRIVACY
NOTICE FOR THE CREDIT INFORMATION SERVICE
1. INTRODUCTION
1.1 This Privacy Notice (“Notice”) outlines RRBaker (“APPS”, “we”, or “us”) practices in
relation to the storage, use, processing, and disclosure of Personal
Information that you have chosen to share with us when you access or use the
Credit Information services feature on the mobile application IN FUTURE.
1.2 The services we offer you on or through the
Platform are referred to as “Services”. Please
note that unless specifically defined in this Notice, Please
read this Notice in consonance with the Terms and the Policy. For the avoidance
of doubt, please note that this Notice sets out the specific datasets we
process when you access the Platform. Our processing activities in relation to
other services offered by the Company and its affiliates are set out in the
Policy.
1.3 At the MOBILE APPS, we are committed to
protecting your Personal Information and respecting your privacy. Please read
the following terms of the Notice carefully to understand our practices
regarding your Personal Information and how we will treat it. This Notice sets
out the basis on which any Personal Information we collect from you through the
Platform, we collect about you, or that you provide to us, will be processed by
us.
1.4 By providing us with the consent to process
your Personal Information, you acknowledge that we will collect, store, use,
and disclose your Personal Information through the Platform in accordance with
this Notice.
2. THE DATA WE COLLECT ABOUT YOU
2.1 Please note that we only collect and process
your Personal Information to provide you with the Services. Such Personal
Information includes:
·
(a) Identity Data: This
includes your name.
·
(b) Contact Data: This
includes your phone number(not mantory)
and email address.
·
(c) Technical Data: In
future, This includes your IP addresses, browser types
and versions, time zone settings and locations, operating systems, and other
technology on the devices you use to access the Platform.
·
(d) Usage Data: In
future, This includes data on how you use the Platform
such as the time you spend on the Platform or the date and time of your visit.
·
(e) Marketing Data: In
future, This includes marketing and communications
data, including your preferences in receiving marketing from us and our third
parties and your communication preferences.
2.2 We may also collect, use, and share aggregated
data such as statistical or demographic data for any purpose. Aggregated data
could be derived from your Personal Information but is not considered personal
data or information under applicable laws.
3. HOW WE COLLECT YOUR DATA
3.1. We use different methods to collect and
process Personal Information about you. This includes:
·
(a) Information you provide us:
This is the information you consent to give us or make available to us when you
use the Services or when you correspond with us (for example through the Platform).
It includes information you provide when you register to use the Services, use
a Platform feature, share data through the Platform, or when you report a
problem with the Platform and the Services. If you contact us, we will keep a
record of the information shared during the correspondence.
·
(b) Information we collect about
you and your device: In future, Each time
you visit the Platform or use the Services, we will automatically collect
Personal Information through the use of tools like cookies.
·
(c) Information we receive from
other sources including third parties and publicly available sources:
o (i) We may receive Personal Information about you
from various third parties and public sources including our analytics services
providers, advertising networks, search information providers, and other publicly available sources.
3.2. Please note that we do not have any control
over Personal Information that you may choose to make publicly available or
that is made available to us by third parties. For example, if you post
reviews, comments, or messages on public sections of the Platform or on an
application store (such as the Play Store), you do so at your own risk. We are
not liable for third-party misuse of such data.
4. HOW WE USE YOUR DATA AND FOR WHAT PURPOSES
4.1 We will only use your Personal Information in
accordance with the applicable law. Most commonly, we will use your Personal
Information to provide you with the Services, or where we need to comply with a
legal obligation.
4.2 You agree and acknowledge that by using the
Services you authorize us, our associate partners, and affiliates to contact
you via email, phone, or otherwise. This is to ensure that you are aware of all
the features of the Services.
4.3 In general, we use your Personal Information
for the following purposes and activities:
·
• To provide you with the Services;
·
• To manage our relationship with you,
including notifying you of changes to any Services;
·
• To administer and protect our apps and the
Platform, including troubleshooting, data analysis, system testing, and
performing internal operations;
·
• To deliver content to you;
·
• To send you communication, including through
WhatsApp business messages, in relation to your use of the Platform or
Services;
·
• To monitor trends so we can improve the
Platform and Services;
·
• To perform analytics and derive insights;
·
• To improve our business and delivery models;
·
• To perform our obligations that arise out of
the arrangement we are about to enter or have entered with you;
·
• To enforce our Terms;
·
• To undertake marketing services, including
sending you promotional messages;
·
• To respond to court orders, establish or
exercise our legal rights, or defend ourselves against legal claims;
·
• To comply with the Reserve Bank of India’s
norms;
·
• To ensure compliance with applicable laws;
and
·
• To assist our partners, affiliates, and
subsidiaries in providing products and services to you.
4.4 We will not share or collect your Credit Data
with third parties under any circumstance.
5. HOW WE SHARE YOUR PERSONAL INFORMATION
5.1 You agree and acknowledge that any and all
information pertaining to you, whether or not you directly provide it to us
(via the Services or otherwise), including but not limited to personal
correspondence such as emails, instructions from you, etc., may be collected,
compiled, and shared by us with third parties after obtaining your explicit
consent, solely in order to render the Services to you, except where prohibited by applicable law or by credit information
companies. This may include but not be limited to our storage providers, data
analytics providers, consultants, lawyers, and auditors. We may also share this
information with other entities in the RRBaker group
in connection with the abovementioned purposes. If you fail to provide consent
for sharing of such data when requested by us, we may not be able to perform
our obligations under the arrangement we have with you or are trying to enter
into with you. In this case, we may not be able to provide the Services to you.
6. YOUR RIGHTS IN RELATION TO YOUR INFORMATION
6.1 In addition to the rights detailed under the
Policy, under certain circumstances you may also have the right to revoke or
withdraw your consent to the processing of your Personal Information.
6.2 We will facilitate your request to exercise
such rights subject to the provisions of applicable laws relating to the
processing and storage of data. If you wish to exercise any of the rights set
out above, please write an email to the Grievance Officer, whose details are
mentioned in Section 13 of this Notice, providing in as much detail as
possible, the right(s) you wish to exercise. Please also include a description
of the Personal Information you believe we hold or process about you, so that
we may be able to locate such Personal Information. In the event that we need
additional information from you, our Grievance person will contact you further.
7. DATA SECURITY
7.1 We implement appropriate security measures to
protect your Personal Information from unauthorised access and follow
technology standards prescribed by applicable law.
8. DATA RETENTION
8.1 Your Personal Information will be stored and
retained by us for a reasonable period after we accomplish the purpose for
which it was collected, in accordance with applicable law. Please note that
certain datasets may be subject to shorter retention periods as may be
prescribed by applicable laws or credit information companies. In such cases,
we shall comply with these requirements.
9. LINKS TO THIRD PARTY WEBSITES
9.1 The Services may, from time to time, contain
services provided by or links to and from the websites of our partner networks,
service providers, financial institutions, advertisers, and affiliates (“Third
Party Services”). Please note that the Third Party
Services that may be accessible through the Services are governed by their own
privacy policies. We do not accept any responsibility or liability for the
policies or for any Personal Information that may be collected through such Third Party Services. Please check their policies before you
submit any Personal Information to such websites or use their services.
10. COOKIES
10.1 We may use cookies for only user login easily and
other tracking technologies to distinguish you from other users of the Services
and to remember your preferences.
.
11. BUSINESS TRANSITIONS
11.1 You agree and acknowledge that in the event we
go through a business transition, such as a merger, acquisition by another
organisation, or sale of all or a portion of our assets, your Personal
Information might be among the assets transferred.
12. CHANGES IN THIS NOTICE
12.1 We keep our Notice under regular review and
may amend it from time to time, at our sole discretion.
12.2 The terms of this Notice may change and if it does,
these changes will be posted on this page and, where appropriate, notified to
you by email, in accordance with applicable law.
13. GRIEVANCE REDRESSAL
13.1 You may contact our Grievance person with any
enquiry relating to this Notice or your Personal Information:
·
Email address: pds.patel@yahoo.com